Return and Cancellation Policy

At Wonderslate, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our Returns & Cancellations policy outlined below.

Returns:

Returns and refunds are possible under certain circumstances. To initiate a return, please adhere to the following terms: Physical/ Paperback Books: If you wish to return a physical book, please do so within 3 days of delivery, at your own cost. Digital Contents ( eBooks/Online Tests ): Non-Refundable Please note that all returned items must be unused and in their original condition.

To proceed with the return process, follow the below-mentioned steps:

  1. E-mail us at support@wonderslate.com or contact us +91-8088443860 .
  2. You will receive an email explaining the complete return process and initiating the same for your order. In the return process against cancellation of order (in special cases), the shipping charges will not be refunded. Refunds will be made for the product cost only.
  3. After receiving this email, ship the product(s) to the address as informed to you. The courier cost incurred in returning the process will be borne by customers only.
  4. We would process your refunds within 2 weeks of receipt of the returned products. The amount will be refunded in the same account with which order was made.

Defective/Wrong Products:

In case of defective/wrong products, please contact support@wonderslate.com with the order details and we’ll make sure you receive the right product.

Cancellations:

If you want to cancel your order, need not worry. Just send us a mail to support@wonderslate.com within 24 hours of order placement. Mention the subject as "Cancel Order Number < Order/Invoice No >" and mention the complete reason for cancellation in the email, in case the order is already dispatched by us, we may not be able to stop delivery / cancel the order.

Exchange of the products:

Please be attentive while buying the products. Exchange is limited to some circumstances

  1. Physical books are exchanged if the request has been sent within 2 Days of delivery
  2. Exchange of the ebooks can be done if the download link expires and download counts are not reduced.

Once we receive your package with the product in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.

Final decision related to exchange of digital products ultimately lies with Wonderslate Technologies in case of wrong purchase done by the customer. Kindly write all your concern to support@wonderslate.com

We value your satisfaction and aim to provide a seamless experience. If you have any further questions or require assistance, please reach out to our customer support team. Thank you for choosing www.wonderslate.com, the joy of your learning experience.